Conditions for returning products and product warranty
Terms and conditions of warranty
- Warranty for mattresses with spring system (Supreme Coil) The spring system may have some slight spring noise. According to the structure of each type of spring when there is vibration or turning This does not cause any defects in use. The warranty for the Supreme Coil system mattress is only for the mattress structure that has collapsed. Does not include cover and other material layers. Conditions for considering that the mattress collapses from the spring system. Measure the collapse of the lowest point compared to the highest point as follows.
Mattress with a height of no more than 12 and a sag > 1.5 (3.8cm) measured from the top cover.
Mattress with a height of more than 12 and a sag > 2 (5 cm) measured from the top cover.
- Pocket Spring system or independent spring system Focus on supporting weight naturally. Because each spring works independently. Eliminates the problem of vibration. Disturb nearby people As you turn around This will be a warranty only for the mattress structure that has collapsed. Does not include cover and other material layers. Conditions for considering that the mattress collapses from the spring system. Measure the collapse of the lowest point compared to the highest point as follows.
Mattress with a height of no more than 12 and a sag > 1.5 (3.8cm) measured from the top cover.
Mattress with a height of more than 12 and a sag > 2 (5 cm) measured from the top cover.
- Mattress warranty Memory Foam System (Memory Foam) Memory foam will have a reduction in its shape. This will not affect the pressure reducing properties of the mattress. It is the consumer's duty to keep the product in proper condition. Turning the mattress front-back or top-bottom It will prolong the lifespan. To provide proper support for the mattress to maintain this warranty. This warranty does not cover deterioration of foam that shrinks less than 1.5 inches. We reserve the right to not provide a warranty for the following products.
Sagging or surface depressions on the body that are at least three-quarters of an inch deep
Physical defects in the mattress that cause the material to deteriorate prematurely.
- Mattress warranty: Latex system: Genuine rubber has a natural odor. harmless Just leave it for about 1 week in a ventilated place. Latex mattresses must not be exposed to the sun. Because it will cause the rubber to deteriorate. And there is no need to flip or turn the mattress upside down. which the warranty includes only
Tearing or separating parts caused by defects in production
Collapses horizontally and does not recover. Measured more than 1.5 inches only if using a bed. or as a base that has a smooth surface throughout the cracked surface or sieve into powder or collapse and deform under normal use
Instructions for using a latex mattress
You should use a bed or base that is appropriate for the size of the mattress. and has a smooth surface throughout the entire surface or has support throughout the entire surface
Remove the plastic wrapping from the mattress before use. To help with ventilation and ventilation better.
Clean your mattress regularly. And it is recommended to use a protective cloth layer on top.
The mattress can be moved horizontally and vertically or rolled up. Move the mattress with care. To prevent damage to the mattress.
To prevent the mattress from causing odor or to vent musty odors The sheets should be removed from the mattress every week and left to dry for a while. to create ventilation
If the mattress is soiled Use mild soap and water to wipe and blot with a clean cloth. Air dry. Shouldn't be exposed to the sun. or blowing with very hot air
Store the mattress by laying it flat. Avoid folding the mattress for a long time. or pressed with heavy weight for a long time
- Adjustable bed warranty
The company only guarantees the motor that comes with the bed.
note
1. Customers must disclose product problem information and related information. According to the company Request for use in considering the conditions of product damage. and check the warranty conditions. If the company does not receive sufficient information, the company reserves the right to guarantee.
2. Some types of spring systems There may be a slight sound of spring. According to the structure of each type of spring When there is vibration or turning
3. Zip-attached mattresses and mattresses made to order. Might make you feel like you're sleeping. Different from sleep trial products Which special order products are not covered by the company's warranty conditions.
4. The Company reserves the right to use the Standard Selling Price to calculate the mattress exchange price.
5. The company reserves the right to insure. In the event that the claim exceeds the specified warranty policy
6. The company reserves the right to change the conditions and procedures for this warranty as appropriate. without prior notice
7. Synda bedding set complimentary items (quilt, pillow. bolster. bed sheet, mattress cover, pillow case, bolster case, duvet cover) are not included in the warranty conditions.
In the case of changing to replace the original mattress
1. If any damage occurs to the mattress purchased by the customer Please notify the company. that you purchase as soon as possible within 7 days
1.1 In the case that the company The mattress delivered to the customer does not match the details in the order list. Customers can exercise their right to change to the same mattress model and same size. The company is happy to accept the change. and resend the correct product within 7 business days without any charge at all
1.2 In the event that the mattress is damaged or damaged due to the production process or transportation
1.3 The mattress warranty is only valid if the damage is caused by the mattress being used for sitting or sleeping. The warranty does not include damage caused by misuse such as moving, jumping, or hitting, and the warranty lasts only during the warranty period.
1.4 Company's mattress warranty The company guarantees the components within the mattress structure. except for the cover and components of the cover which is caused by a manufacturing defect with the following details:
1.4.1 The spring ball or coil is damaged or broken from normal use.
1.4.2 Spring ball or coil protruding or torn until it penetrates the mattress cover from normal use
1.4.3 Rubber, latex and memory foam layers The inside of the mattress was damaged. from normal use
1.5 Exchanges must be made for products with a value equal to or less than the product being exchanged. Based on the current price of that model of mattress. In considering the value The company reserves the right to return products. and returned in cash or any difference And there is no compensation for the difference in value by giving it as a free gift instead.
1.6 Company mattress replacement To replace the original mattress that the customer purchased Can be changed 1 time after the customer receives the mattress within 7 days.
1.7 Custom made mattress or special size We reserve the right to change or return the product in any case
1.8 The company reserves the right to return products. and will not refund any money in any case
1.9 In the event that the customer makes a request more than 7 days according to the above conditions, the company reserves the right to change the mattress. In any case
Furthermore, satisfaction with the tight support feeling or the customer's soft type that affects the mattress It is considered a personal preference. and is not classified as a manufacturing defect.
In the case of product repair
After the company Receive information sent by customers We will contact you to request additional information in order to consider the terms of use. and warranty conditions
1. If you consider that Damage to the main structure of the mattress is covered by the warranty. The company will make an appointment with the customer to receive the product back for repair. Carry out repairs and return it to the customer respectively, free of charge
2. If it is considered that the mattress is not damaged from the main structure. According to the warranty conditions, the company will advise customers on how to care for the mattress. along with informing of additional services provided by the company Can provide service to customers and notify expenses accordingly
3. If it is considered that the mattress is not damaged from the main structure. But the customer wishes for the company Bring the product for inspection. The company will charge the cost of transportation and inspection as follows.
- In Bangkok and surrounding areas, the service fee is 1,000 baht (receiving and returning according to the company's shipping schedule). This price includes the inspection service fee.
- Other provinces (except 3 southern border provinces) service fee 1,500 baht (receiving and returning according to the company's shipping schedule). This price includes inspection service fees.
Mattress quality guarantee Does not cover the following parts:
1. Material layers (memory foam layers, synthetic fibers, other interior materials) Covers that are sagging and/or damaged. color changes and material properties, torn materials caused by use, including
- Banging, jumping on the mattress Raising your knees on the bed
- Placing heavy objects on the mattress for more than 3 days
- Damage-torn from sharp objects Products damaged by fire
- Keeping animals on the bed causes fleas, bed bugs, gnats, mites, and various insects.
- liquid stain or other stains
- Misuse For example, use the mattress as an ironing board.
- Defective products, damaged as a result of following customer orders. For example, allowing the delivery staff to leave the bed to go up to the house.
- Improper storage of mattresses, such as storing them in high humidity areas, can cause mold. Places where sunlight shines / water causes changes in material properties.
- Inappropriate bed sharing such as the bed being too small This causes the mattress to be squeezed until it is deformed. The structure is lath.
- The smell of raw material mattresses is a unique smell such as foam, latex, glue, etc. Therefore, it may cause the mattress to have a specific smell.
2. Health and illness of customers
3. Satisfaction in using mattresses and services
Service for changing material layers and covers
Cover layer and material layer Not within the product quality guarantee conditions Because it depends on the use and maintenance of the customer. Therefore, if the customer wants to use the service to change the cover and material layer, the company will charge different costs for changing the material layer and cover according to the model and size of the product. and delivery charges
Mattress products in the case of damage from the material layer which is not covered by the warranty conditions But if the customer wants to change the material layer or cover, the cost will be calculated according to the actual material cost. and add a 30% processing fee and a transportation fee of 1,000 baht/house by the company All expenses will be informed to the customer. and decide before taking any steps
If the raw materials used in production or the products to be repaired or replaced cannot be found at that time, the company will substitute with raw materials or products of equal or higher quality, but may not be the same color or original.
Conditions: No replacement mattress service.
Warranty count after changing or repair/fix the mattress
The warranty period continues from the remaining period from the original mattress for which the warranty rights were used. For example, the original mattress has a 10-year warranty period and the customer requests an exchange or repair of the mattress after 2 years of use. Therefore, the remaining warranty period remains. is only 8 years old
Warranty Help Center
Tel : 034-872-476 Ext 501
Email : rm_bd@syndasleepcare.com